At Wellfeast, customer satisfaction is our priority. We take great care to ensure that you receive fresh, high-quality, and 100% natural juices. Due to the perishable nature of our products, our return and refund policy has specific guidelines, which are outlined below.

Eligibility for Returns & Refunds As our juices are perishable, we do not accept returns. However, refunds or replacements may be issued in the following cases:

  • You receive a damaged or defective product.
  • The wrong item was delivered.
  • The product was expired upon delivery.
  • The order was not delivered within the promised time frame due to our error.

Reporting Issues with Your Order

  • Customers must report any issue within 24 hours of receiving the order.
  • To report a complaint, contact us at support@wellfeast.com with your order details, a description of the issue, and photographic evidence.

Non-Refundable & Non-Returnable Situations

  • Orders that have been fully consumed or discarded.
  • Customer dissatisfaction based on taste preferences.
  • Minor packaging dents that do not affect product quality.
  • Failure to report an issue within the required timeframe.
  • Orders delivered to incorrect addresses due to customer error.

Refund & Replacement Process

  • Once a complaint is received, our team will investigate and respond within 2-5 business days.
  • If eligible, customers may choose between:
    • A replacement order at no extra cost.
    • A refund credited to the original payment method.
  • Refunds, if approved, are processed within 7-10 business days.

Cancellation Policy

  • Orders can be canceled within 1 hour of placing the order.
  • Cancellations requested after processing/shipping will not be eligible for a refund.

Delayed or Lost Orders

  • If your order has not arrived within the estimated delivery timeframe, please contact us.
  • We will work with our delivery partners to track and resolve the issue.
  • In case of lost shipments due to our fault, a full refund or replacement will be issued.

Refund Payment Method

  • Refunds are processed to the original payment method used during purchase.
  • In case of third-party payment providers, processing times may vary.

Customer Responsibility

  • Ensure correct shipping details are provided at checkout.
  • Refrigerate juices immediately upon delivery to maintain freshness.
  • Follow the product’s consumption guidelines for the best experience.

Contact Information For return and refund inquiries, reach out to us at:

Email: support@wellfeast.in
Phone: +91 7304367566
Address: Bandra (east), Mumbai – Maharashtra, India